For your convenience, our most common customer questions are answered right here.

Jewelry FAQsNot finding what you want? Reach out directly through our Contact Us pagev or give us a call we’re available Tuesday thru Saturday between the hours of 10 A.M. – 5 P.M..

Q: What Metals do you work in?

A: We work in all the precious metals, Platinum, Palladium, Yellow Gold, White Gold, Rose Gold, and Silver. These metals offer the workability, and durability needed for the artistic creation of fine jewelry.  We work with them using fabrication, casting, reticulation, hand engraving, and advanced stone setting techniques. We sometimes create wax models for casting using CAD/CAM (computer assisted design and manufacturing) but always finish and detail the pieces by hand.

Q: Is Custom work more costly than Jewelry found in the big box store?

A: Sometimes yes, sometimes no, but it represents a better value. You may spend a little more than you would for mass produced jewelry, but you get a lot more for your money and exactly what you envisioned.

Q: What if I don’t know my exact size?

A: We carry several sets of ring sizers that can tell exactly what size is perfect for you.

Q: How long do repairs take?

A: Once a repair is determined and the exact technique required it could take as little as 15 minutes while you wait to a couple days. It all depends on the difficulty of the repair needed. Because of our on-site bench jeweler, many times resizing and tightening can all be done while you wait.